Dangayach School of Hotel Management (DSHM)

Course Overview – Diploma in Front Office Management

The Diploma in Front Office Management at Dangayach School of Hotel Management (DSHM), Jaipur is a career-oriented program designed to prepare students for key customer-facing roles in the hospitality and service industries. The front office acts as the backbone of any organization, especially in hotels, where guest interaction, service coordination, and first impressions play a crucial role.

This diploma program focuses on developing strong communication skills, professional behaviour, customer service expertise, and operational knowledge required to manage front office and reception operations efficiently. Through a combination of classroom learning and practical training, students gain real-world exposure to hotel front desk operations and service management.

About Diploma in Front Office Management

The Diploma in Front Office Management is a 1.5-year program, including 6 months of industrial training, aimed at building job-ready professionals. The course emphasizes hands-on learning and personality development, ensuring students are confident, well-spoken, and capable of handling guest interactions smoothly.

Students are trained in essential areas such as front desk operations, reservations, billing, customer handling, business communication, and computer applications. The program is suitable for students who wish to start a career quickly in hospitality, healthcare, retail, or customer service industries.

Course Highlights

Course Curriculum Overview

The curriculum is designed to provide both theoretical knowledge and practical exposure required for front office operations.

Key subjects include:

• Basics of Hotel and Hospitality

• Front Office Roles and Responsibilities

• Reservations and Reception Operations

• Customer Care and Guest Handling

• Accounts and Cash Billing

• Business Communication

• Computer Applications

• Hotel and City Information Management

• Preparation for Tourism and Hospitality Sector Work

Skills Acquired

Students completing this diploma develop essential professional and interpersonal skills such as:

• Communication and Interpersonal Skills

• Customer Service Excellence

• Active Listening and Attention to Detail

• Problem-Solving Abilities

• Computer and System Knowledge

• Professional Etiquette

• Flexibility and Multitasking

Career Opportunities After Diploma in Front Office Management

Graduates of this program can explore employment opportunities across multiple sectors including hospitality, healthcare, retail, and corporate offices.

Popular job roles include:

• Front Office Manager

• Hotel Manager

• Restaurant Manager

• Desk Manager

• Customer Service Representative

• Receptionist

Salaries typically range from ₹90,000 to ₹6,00,000 per annum, depending on skills, experience, and organization type.

Program Outcome

The Diploma in Front Office Management at DSHM Jaipur prepares students to confidently enter customer-facing roles with professional competence, industry-relevant skills, and practical experience. The program serves as a strong foundation for immediate employment or further studies in hotel and hospitality management.